Yes! You can submit as many requests as you want. We work through them based on your plan's active request limit and reserved hours. There's no cap on total requests per month—just manage your queue based on your plan's concurrency.

Absolutely. You can pause your subscription anytime from your Portal, and you can cancel with 30 days notice. No long-term contracts, no penalties. We want you to stay because it works, not because you're locked in.

All plans include priority lanes for urgent work. Pro plans get fastest turnaround, but even Base plans can mark requests as urgent. We'll do our best to accommodate—just let us know in your request.

Each plan includes a set number of substantive revisions per request. Base gets 3 revisions, Scale gets 4, and Pro gets unlimited revisions. We want to get it right, so revisions are built into the process.

We include focused revisions with every request. If you're still not satisfied, let us know within 7 days and we'll make it right or refund that month's subscription. We stand behind our work.

You'll have access to your Portal where you can see all active requests, their status, timelines, and deliverables. You'll also get email updates at key milestones. Everything is organized and transparent.

Anything! Logos, social graphics, web designs, print materials, presentations, packaging, brand identity work, and more. If it's design-related, we can handle it. Complex projects may be scoped separately, but most requests fit within your plan.

You work with our shared designer pool, which means you get the right designer for each project. Scale plans get a consistent senior reviewer on your account (fractional), and Pro plans include Fractional Art Director oversight for strategic guidance.